![]() Each time you solve a problem, you increase your troubleshooting skills by gaining more experience. Troubleshooting is a skill that you refine over time. Asking the right questions, testing the right hardware, and examining the right data helps you understand the problem and form a proposed solution. ![]() ![]() Taking a logical approach to troubleshooting allows you to eliminate variables and identify causes of problems in a systematic order. At other times, customers may contact you with problems. Sometimes issues arise during preventive maintenance. Troubleshooting requires an organized and logical approach to problems with computers and other components. Introduction to Troubleshooting (4.2.1.1) Troubleshooting is a way of discovering what is causing a problem and fixing it. In this section, you will learn that to troubleshoot a problem quickly and effectively, you need to understand how to approach the issue. Although experience is very useful to problem solving, following a troubleshooting model will enhance effectiveness and speed. Approaching problem solving using a logical and methodical approach is essential to successful resolution. Troubleshooting is a systematic process used to locate the cause of a fault in a computer system and correct the relevant hardware and software issues.
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